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Regardless of the “reason” for my visit to the Radiation Department at your hospital, the treatment by the staff was fantastic. It started with my first visit; Heather Autry and Shanessa Jordan presented an atmosphere of warmth and caring when they greeted my wife and me. Heather and Shanessa were terrific about adjusting my appointments when I was either running late or wanted to come in early. This demonstrated a great amount of flexibility and teamwork.
We were then introduced to Donna McIntyre. Donna is the focal point, quarterback and “mother figure” of the Radiation Department’s treatment team. She orchestrates the operations and promotes the atmosphere I described earlier: “warm and caring.” Donna made us feel like new family members. When she told me she needed to take a picture of me, I asked her why. She said it was so she could know me by sight, by face – not just by a name of another patient.
Next on the list were the Therapists, Alison Moritz, Laura Hawkins, John Yoder and Erin Hayes. They carried out the treatment plan that was crafted by Chris Malone and, quite frankly, “were the best.” They were extremely professional at all times, but more importantly, they took the time to talk to you, answer your questions, and just talk with you on a variety of topics. This made you feel as though you were visiting with friends, not just there for a medical procedure. One day we got into a discussion about music, and the next time I was in for my treatment, they were playing what I liked.
Last, but definitely not least, is Dr. Blackburn. We can’t say enough about his professionalism, demeanor and “bedside manner.” Dr. Blackburn was thorough in his explanation of the disease, detailed in the treatment plan and complete in his answers to all questions. Yes, you could say that this is expected of a doctor. However, Dr. Blackburn combined all these qualities with the “family atmosphere” that prevailed throughout the department.
My wife and I could have spent hours with Dr. Blackburn just talking about everyday things. He never gave you the impression that he was rushed, impatient, or too busy to sit and chat. He also looks great on billboards. My wife and I would again like to express our appreciation for the wonderful care. I hope I never have to return … but if I do, the caring described above would be the “reason” why I would feel comfortable in the treatment I would receive.